E-commerce is
our specialty.
ZEOLIT BG is a pioneer e-commerce merchant in the Eastern European market. Serving 12 European countries, including Croatia, Hungary, Slovenia, Slovakia, Cyprus, Spain, Portugal, and Italy, in addition to our home market of Bulgaria.
E-commerce
Business
Fulfilment
Services
Call Center
Services​
Our mission
Our mission is to continually innovate and expand our offerings to meet the diverse needs of our customers. We strive to deliver exceptional value through high-quality products and outstanding customer service. Our commitment to growth and innovation drives us to explore new markets and embrace new opportunities.
B2C E-commerce
Through our extensive experience, we have perfected the formula to offer our customers quality products, affordable prices, and exceptional customer service. These are the 5 pillars for our success.
Social Media &
Performance Marketing
We harness the power of social media and performance marketing to drive our success. By leveraging platforms like Facebook, Instagram, and TikTok, we engage directly with our customers, building strong relationships and fostering brand loyalty. Our performance marketing strategies, including targeted ads and data-driven campaigns, ensure we reach the right audience at the right time, maximizing our online presence and driving sales. This dynamic approach allows us to stay ahead of market trends and consistently deliver value to our customers.
IT Solutions
Our IT solutions are the backbone of our operations, featuring custom-made platforms and websites meticulously tailored to our specific needs. We have invested thousands of hours in coding to continuously upgrade and automate our systems, ensuring a seamless and efficient e-commerce experience. Our dedicated IT and development team works tirelessly to implement cutting-edge technology, providing robust security, smooth navigation, and superior functionality across all our digital channels. This commitment to technological excellence enables us to maintain a competitive edge and deliver exceptional service to our customers.
Logistics &
Freight
We prioritise fast and reliable deliveries through our long-standing partnerships with major European courier companies, including DHL, GLS, DPD, SEUR, CTT, CORREOS and many more. Each market benefits from a dedicated account manager, ensuring swift problem resolution and seamless logistics operations. Our advanced warehouse facilities in central Bulgaria and state-of-the-art inventory management systems enable us to handle high volumes of orders with precision, offering flexible shipping options and exceptional customer satisfaction across 12 EU countries.
Warehousing &
Packaging
Our warehousing and packaging operations are central to our efficiency and accuracy in order fulfillment. We operate our own state-of-the-art warehouse, where all products are carefully prepackaged, pre-labeled, and prepared for dispatch. This meticulous process ensures that every item is handled correctly and ready for timely delivery. By streamlining our packaging procedures and maintaining stringent quality control, we eliminate errors and enhance the overall customer experience. Our well-coordinated system allows us to seamlessly hand over shipments to our trusted courier partners for delivery across all our operational countries.
Exceptional Customer Support
Our commitment to exceptional customer support is a cornerstone of our business. We pride ourselves on providing native customer support teams for each of our markets, ensuring that our customers receive personalized and culturally attuned assistance. Our well-trained and well-mannered support representatives are equipped to handle a wide range of inquiries, from product information to order tracking and after-sales support. By offering native language support, we foster clear and effective communication, enhancing customer satisfaction and loyalty. Our dedicated teams are readily available to answer questions and resolve issues promptly, reflecting our dedication to delivering superior service and building lasting relationships with our customers across all the regions we serve.
In-house
Call Center
Native
Speakers
15+ Languages
Spoken
Our trusted partners
We are partnering with industry leaders across different markets.
